How billing works
Loops billing is based on the number of contacts stored in your account. A contact is an email address that you send marketing emails to. Transactional recipients do not count as contacts (unless they are also sent marketing emails). Your current billing plan is displayed in Stripe, which can be accessed by going to your Billing page and clicking Start/Manage subscription. When you are billed, your charge is always calculated based on the number of contacts you have at that exact time. If your contact list grows between billing cycles, you’ll be notified via email and moved to the appropriate plan tier at your next billing date. If your contact list shrinks, you’ll automatically be moved to a lower plan tier to match your new contact count. It can take up to 24 hours for contact additions or removals to be reflected in your billing tier. Billing works as a monthly subscription paid in advance. If your contact count moves you into a higher plan tier, your service will never be interrupted. You’ll simply be billed at the new rate when your next billing date arrives.Free plan
The free plan is available to anyone with fewer than 1,000 contacts. On the free plan:- You can send up to 4,000 emails every 30 days (marketing and transactional combined).
- Loops branding is placed at the bottom of your emails.
- You are limited to joining a maximum of 3 free teams. To join more, upgrade one of your teams to a paid plan, or leave or delete a team to free up space.